Return Policy

Effective Date: October 24, 2024

At Growflow, customer satisfaction is our priority. This Return Policy outlines your options for returning or exchanging items purchased from Heatxtop.com.

1. Return Eligibility

You may return most items within 30 days of receiving your order. To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Items that have been customized or are final sale are not eligible for returns.

2. Return Process

To initiate a return, please contact our customer support at contact@growflow with your order number and reason for the return. Once approved, you will receive instructions on how to return the item. Customers are responsible for return shipping costs unless the item was damaged or defective.

3. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed to the original method of payment within 7-10 business days. Please note that shipping fees are non-refundable.

4. Exchanges

If you need to exchange an item for a different size or product, please contact us at contact@growflow. Exchanges are subject to availability. You may be required to cover the cost of shipping for the exchange.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. We will work with you to provide a replacement or issue a refund.